INCLUDED IN YOUR ORDER: Cooper & Hunter Single Zone Ductless Mini Split System 24,000 BTU Inverter with Heat Pump * OUTDOOR UNIT = 24,000 BTU (1pc) (CH-24SPH-230VO) * INDOOR UNIT = 24,000 BTU (1pc with remote) (CH-M24DTUI) With its high efficiency/high SEER compressor and auto swing louvers, this newest model Cooper & Hunter ductless mini split will both heat and cool your home or office. The DC inverter heat pump pulls heat from the air down to temperatures as low as -13°F! You are well protected by a seven year warranty on the compressor, a five year parts warranty (must be installed by a licensed HVAC technician), abundant parts availability and smart, experienced technicians should you ever need assistance. This model features a safe and rugged Toshiba-GMCC inverter compressor. SHIPPING & DELIVERY We will prepare your order within 24 hours if it’s received on a weekday (before noon). Orders are shipped in one to two business days. Transit time is between 3 to 6 business days, although exceptions apply. We email tracking information once your purchase is shipped. IMPORTANT DELIVERY INFORMATION: Please be kindly informed that this air conditioner, due to its weight and shipping restrictions, is shipped palletized with an arranged freight service and requires an appointment for delivery. To avoid delays, please ensure that the provided phone number in the order details is a current number where you can be reached. You can also contact the carrier directly and refer to your tracking number to set up a date and time for your appointment. We will prepare your order within 24 hours if it’s received on a weekday (before noon). Orders are shipped in one to two business days. Transit time is between 3 to 6 business days, although exceptions apply. We email tracking information once your purchase is shipped.